We understand that the most frustrating part of your restoration is not knowing what work needs to be performed or when the work is scheduled to be done and who to call if you have a problem. That’s why we take the time to thoroughly explain our restoration process to you and provide you with top-notch customer service including schedules, budgets and progression reports. Our goal is to support you throughout the restoration process and keep you informed as much as possible. We understand that we’re here for you, our customer, so we provide you with the proper contact information you’ll need if and when you have questions so we pride ourselves on being available to you when you need us.
Our experience has shown us that taking the time to clearly and precisely communicate timelines helps manage expectations and eliminates a lot of the stress that can come with restoration of your property. That’s why we thoroughly assess the damage to your property and discuss your restoration options with you so you have a full understanding of what will take place during the restoration process.
We also work with your insurance company to assist you with the claims process. We work with insurance claims every day so we know how to help you talk to your adjuster if you need to. We always make sure to explain who you need to call when you need information or support. We’ll explain what things you need to call us for and let you know what things you need to call your adjuster for. We find this really helps take the confusion out of the process and eliminates waiting to hear back from someone just for them to tell you that you need to call someone else for help with that issue.
Call PPD Restorations if you want a restoration company that’s always available and keeps you informed and up to date at all times.